Payment Terms
Last updated: [FILL IN: date]
This page is an integral part of Zephyr Parfum's Terms and Conditions.
1. Accepted Payment Methods
[FILL IN — leave only the methods actually enabled in Shopify → Settings → Payments]
- Debit or credit card — Visa, Visa Electron, Mastercard, Maestro.
- Digital wallets — Apple Pay, Google Pay, Shop Pay.
- Cash on delivery — cash payment to the courier upon delivery.
- Bank transfer — to account [FILL IN: IBAN and bank].
2. Currency and Prices
All prices in the store are listed in euros (EUR) and are final, including VAT where applicable. The delivery fee is added separately and is visible before confirming the order. The final amount due is always shown before the payment step.
If your payment card is issued in another currency, your bank performs a currency conversion at its own exchange rate and may charge a fee — Zephyr Parfum has no involvement in these costs.
3. Payment Security
Card payments are processed entirely by a licensed payment operator in a secure environment (Shopify Payments / [FILL IN: other operator, if used]).
- The connection is SSL/TLS encrypted throughout the entire payment process.
- Processing complies with PCI DSS standard.
- 3-D Secure (Verified by Visa / Mastercard Identity Check) is supported — your bank may request additional confirmation.
- Zephyr Parfum does not have access to your card data and does not store it — card number, expiry date, and CVV do not reach us at any point.
4. When is the card charged?
When paying by card or digital wallet, the amount is charged at the moment the order is confirmed, not upon dispatch. The order is considered accepted after successful payment authorization and a confirmation email from us.
For bank transfers, the order is processed after the amount has been credited to the Merchant's account. Please indicate the order number as the reason for payment.
5. Cash on Delivery
When choosing cash on delivery, the amount is paid in cash to the courier upon receipt of the shipment. The courier may charge a "cash on delivery" fee of [FILL IN: amount or "no additional fee"], which is paid by the Customer along with the value of the order.
The Customer has the right to inspect the packaging for visible damage before payment. However, unpacking the products themselves leads to the loss of the right of withdrawal — see point 8 of the Terms and Conditions.
6. Invoices and Documents
A purchase document is issued for every order. If you wish to receive an invoice for a company, please provide its details (company name, UIC, VAT number, MOL, and address) in the notes field of the order or write to us at [FILL IN: email] within the month of purchase.
7. Refunds
In case of an accepted withdrawal from the contract or a granted complaint, the amount will be refunded using the same payment method used for the order, unless you explicitly agree otherwise. The term is up to 14 days from the date we were notified of the withdrawal.
For cash on delivery payments, the refund will be made to a bank account specified by the Customer. The time it takes for the amount to actually appear on your card or account depends on your bank and usually takes a few more business days.
8. Unsuccessful Payment
If the payment is rejected by the bank or remains incomplete, the order is not considered a concluded contract and is not processed. The most common reasons are insufficient funds, incorrectly entered data, failed 3-D Secure verification, or a restriction on online card payments. Please check your data or contact your bank before trying again.
A temporarily blocked (authorized but not settled) amount for an unsuccessful attempt will be automatically released by your bank within a few business days.
9. Contact for Payment Questions
[FILL IN: email and phone] — working hours [FILL IN].
Note to the store owner (to be deleted before publishing): In point 1, only leave the methods that are actually enabled in Shopify — a promised payment method that does not appear at checkout is a misleading commercial practice.