Terms and Conditions

Last updated: [FILL IN: date]

These General Terms and Conditions apply to the use of Zephyr Parfum's online store and all orders placed through it.

1. Merchant Details

  • Name: [FILL IN: full legal name, e.g., "Zephyr Parfum" Ltd.]
  • Company ID/BULSTAT: [FILL IN]
  • Registered Office and Management Address: [FILL IN — according to store data: Sofia 1172, Izgrev district, Dianaabad residential area]
  • Correspondence and Returns Address: [FILL IN]
  • VAT Registration: [FILL IN: VAT number or "The company is not VAT registered"]
  • Contact Email: [FILL IN: one official address]
  • Phone: [FILL IN]
  • Website: [FILL IN: domain]

Supervisory Bodies:

  • Commission for Consumer Protection (CCP) — Sofia 1000, 4A Slaveykov Square, floors 3, 4, and 6; Tel. 0700 111 22; www.kzp.bg
  • Commission for Personal Data Protection (CPDP) — Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.; Tel. 02/915 3518; www.cpdp.bg

2. Subject and Definitions

These General Terms and Conditions govern the relationship between the Merchant, on the one hand, and any person who uses the website and/or places an order through it ("Client"), on the other hand.

  • "Consumer" is a natural person who acquires goods for purposes outside their trade or professional activity, within the meaning of the Consumer Protection Act (CPA).
  • "Goods" are the perfume and accompanying products offered in the online store.
  • "Order" is the Client's request to purchase one or more Goods.

By checking the box when finalizing the Order, the Client declares that they are familiar with and accept these General Terms and Conditions. The General Terms and Conditions are available at this address at all times and can be stored on a durable medium.

3. Conclusion of the Contract

  1. The Client selects a Good, packaging, and quantity and adds them to the cart.
  2. The Client enters delivery details and chooses a payment and delivery method.
  3. Before confirmation, the Client sees a summary of the Order with the final amount due, including the delivery price.
  4. By clicking the button to complete the Order, the Client undertakes a payment obligation.
  5. The contract is considered concluded from the moment the Merchant confirms the Order with an email to the Client.

The language of the contract is Bulgarian. The Merchant reserves the right to refuse an Order in case of depleted stock, an obvious error in the price, or a reasonable suspicion of abuse, by notifying the Client and refunding the paid amounts in full.

4. Prices

All prices are quoted in Euro (EUR) and are final, including VAT, where applicable. The delivery price is not included in the price of the Goods and is indicated separately before finalizing the Order. The Merchant has the right to change prices at any time, with the change not affecting already confirmed Orders.

5. Payment

Accepted payment methods, the moment of debit, and conditions for refunds are described in detail on the Payment Terms page, which is an integral part of these General Terms and Conditions.

6. Delivery

  • Deliveries are carried out on the territory of [FILL IN: countries/zones] through the courier [FILL IN: courier name].
  • Estimated delivery time: [FILL IN: e.g., 1–3 business days for Bulgaria].
  • Delivery price: [FILL IN: tariff and free delivery threshold, if any].
  • The Merchant delivers the Goods without undue delay and no later than 30 days from the conclusion of the contract, unless otherwise agreed.
  • The Client is obliged to inspect the Goods upon receipt and to notify the courier and the Merchant of any visible deficiencies or damage to the packaging.

7. Right of Withdrawal within 14 Days

According to Art. 50 of the CPA, the Consumer has the right to withdraw from the contract, without stating a reason and without owing compensation or penalty, within 14 days, counting from the date on which the Consumer or a third party indicated by them accepted the Goods.

How to exercise: by an unambiguous written statement to the Merchant at the specified email or address, before the expiration of the deadline. The standard withdrawal form from Appendix No. 6 to the CPA can also be used. The Merchant confirms receipt of the withdrawal.

Return of Goods: The Consumer returns the Goods without undue delay and no later than 14 days from the date of notification of the withdrawal. The direct costs of return are borne by the Consumer [CONFIRM this decision — the law also allows the Merchant to bear them, but if the costs remain with the Consumer, this MUST be indicated in advance, otherwise the Merchant owes them].

Refund: The Merchant refunds all sums received from the Consumer, including delivery costs (up to the amount of the cheapest standard delivery method offered by the Merchant), without undue delay and no later than 14 days from the date of notification of the withdrawal. The refund is made using the same payment method used in the initial transaction, unless the Consumer explicitly agrees to another method. The Merchant has the right to withhold the refund until they receive the Goods back or until the Consumer provides proof of sending them.

Reduced value: The Consumer is only liable for the reduced value of the Goods caused by testing them in a way other than what is necessary to establish their nature, characteristics, and proper functioning.

8. Exceptions to the Right of Withdrawal – Sealed Goods

According to Art. 57, item 5 of the CPA, the Consumer does not have the right to withdraw from the contract when the subject of the delivery is sealed goods that have been unsealed after their delivery and cannot be returned for reasons related to hygiene or health protection.

All Zephyr Parfum perfume products are delivered sealed – with factory foil and/or a protective sticker. Unsealing the packaging, removing the protective sticker, or using the product leads to the loss of the right of withdrawal for the respective product. The right of withdrawal is fully preserved for products returned with an intact original seal.

This limitation does not affect the Consumer's rights in case of non-conformity of the Goods under point 9 below.

9. Claims and Liability for Non-conformity

The Merchant is responsible for any non-conformity of the Goods with the contract that exists at the time of delivery and becomes apparent within two years from delivery, in accordance with the Digital Content and Digital Services and Sale of Goods Act.

In case of non-conformity, the Consumer has the right to demand that the Goods be brought into conformity (repair or replacement), and if the legal prerequisites are met, a proportional reduction of the price or termination of the contract.

Filing a claim: in writing to the Merchant's email or address, with a description of the non-conformity, preferred method of satisfaction, and a document proving the purchase (cash receipt, invoice, or order confirmation). The Merchant maintains a register of claims and notifies the Consumer of its decision.

The claim does not apply to the natural depletion of the product, differences in the perception and longevity of the fragrance due to individual skin chemistry, storage method or use, nor to damages caused by improper storage (exposure to direct sunlight, high temperatures, or humidity).

10. Liability

The Merchant is not responsible for damages caused by improper use of the Goods, nor for allergic reactions resulting from individual sensitivity to ingredients. The composition of each product is stated on the product page and/or packaging; if there is a known sensitivity, the Client should familiarize themselves with it before use. Products are for external use only and should be stored away from children.

The Merchant does not guarantee continuous and trouble-free access to the website and is not responsible for damages from temporary unavailability due to maintenance, technical problems, or circumstances beyond its control.

11. Intellectual Property

All content on the website – the Zephyr Parfum brand, logo, texts, photographs, design, and software – is protected by the Copyright and Related Rights Act and the Marks and Geographical Indications Act. Copying, reproduction, and use thereof without the explicit written consent of the Merchant are prohibited.

[IMPORTANT – this clause must be reviewed by a lawyer] Zephyr Parfum products are independent original compositions. When a third-party trademark is specified in the product description, it is done solely for descriptive purposes – as a reference regarding the olfactory profile of the fragrance. All indicated marks are the property of their respective owners. Zephyr Parfum is not affiliated with, endorsed by, or licensed by the owners of these marks, and the products do not constitute replicas, copies, or original products of the respective marks.

12. Personal Data

The Merchant processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the Personal Data Protection Act. Detailed information on the purposes, grounds, retention periods, and rights of data subjects is contained in the Privacy Policy.

13. Dispute Resolution

The parties will strive to resolve disputes arising through negotiations. If an agreement is not reached, the dispute shall be referred to the competent Bulgarian court, in accordance with Bulgarian legislation.

The Consumer has the right to file a complaint with the Commission for Consumer Protection (www.kzp.bg), as well as to contact the competent conciliation commission for alternative resolution of consumer disputes at the CCP.

[Note for the lawyer: the European online dispute resolution (ODR) platform ceased operations on 20.07.2025. The standard text referencing ec.europa.eu/consumers/odr, which is still found in many Bulgarian general terms and conditions, is outdated and should not be added. Please confirm before publishing.]

14. Amendment of the General Terms and Conditions

The Merchant may amend these General Terms and Conditions. The current version is published at this address with the last update date indicated. For already concluded contracts, the General Terms and Conditions valid at the time of their conclusion apply.

Note to the store owner (to be deleted before publishing): The text is a structural framework covering the requirements of the CPA, e-Commerce Law, and GDPR. All [FILL IN] fields must be completed, and the document reviewed by a Bulgarian lawyer before the store launch, especially points 7 (return costs), 8 (sealed goods), and 11 (third-party trademarks).