Delivery and returns

Last updated: [FILL IN: date]

Delivery

We ship orders throughout Bulgaria via [FILL IN: courier — e.g., Econt, Speedy].

  • Delivery time: [FILL IN: e.g., 1–3 business days]
  • Delivery fee: [FILL IN: amount in BGN/€]
  • Free delivery for orders over: [FILL IN: amount, or remove this line]
  • Order processing: [FILL IN: e.g., up to 24 hours on business days]

After your shipment is dispatched, you will receive a tracking number at the email address you provided.

Right of Withdrawal

According to the Consumer Protection Act, you have the right to withdraw from your order within 14 days of receiving the goods, without stating a reason.

Important for perfumes: the goods must be returned in an undamaged commercial condition, with undamaged packaging and unopened protective film. Sealed products that have been unsealed after delivery are not eligible for return for hygiene and health reasons — Art. 57 of the CPA.

How to Return a Product

  1. Email us at [FILL IN: email] with your order number.
  2. Pack the product in its original packaging.
  3. Send the shipment to [FILL IN: return address].

We will refund the amount within 14 days of receiving the returned goods, using the same method as the original payment. Return shipping costs are at the expense of the [FILL IN: customer / store].

Damaged or Incorrect Shipment

If you receive a damaged or incorrect product, contact us within 48 hours of delivery, preferably with a photo. We cover the costs of replacement.

This page is an integral part of the Zephyr Parfum Terms and Conditions.